Priorities: In order to provide services consistently and fairly, ILRC will establish a priority of service as follows:

Transportation Committee: ILRC will establish a steering committee to ensure services are delivered consistent with community need.  Among its duties, the committee will make policy recommendations to the ILRC Board of Directors.  The committee will also establish a mystery rider program to determine the effectiveness of the program and to monitor customer satisfaction of the riders.

Participant Agreement: ILRC wants to provide transportation in the most time/cost efficient manner possible.  This calls for maximum cooperation by everyone involved.  Therefore, the following guidelines must be observed:

ILRC will:

  Ensure qualified, safe, competent drivers
  Notify you if we are unable to pick you up for any reason on the day and time scheduled
  Appropriately restrain all riders in wheelchairs with lock down system
  Make the determination as to whether or not the service will be cancelled due to inclement weather. (Rule of thumb-services will be cancelled when Jefferson City Public Schools are cancelled due to bad weather)
  If transportation is cancelled due to bad weather, the driver will call and cancel the rides
  Not take the rider to and from the vehicle; and,
  Reserve the right to refuse service for any reason and cancel at any time (The ILRC driver can and will refuse service if they feel transporting will be unsafe for the rider, driver, or any other individual.)
  Will ensure that there is a scent-free policy on the bus
  Will not be responsible for lost or stolen articles
  Will not be responsible for lost or stolen bus passes

  Be ready on time (waiting outside or just inside your door 10-15 minutes before your scheduled time; driver will not wait more than 10 minutes from the time of arrival)
  Use seatbelts properly
  Refrain from eating, drinking, smoking or chewing tobacco in the vehicle
  Call at least 24 hours or one business day in advance to request service; and no more than two weeks prior to the requested ride.
  When requesting service inform ILRC staff of all planned stops for the day. (If you make a change you must inform ILRC staff prior to your ride. Drivers will follow the ride requiest given them at the beginning of their shift and will not make any additional stops or change stops requested by riders after their ride has begun.
  Notify ILRC at least 8 hours before the time a scheduled ride needs to be cancelled; we would prefer 24 hours notice for a cancellation. If someone cancels a ride one time with no warning, they will receive a verbal warning. If they cancel twice without advance notice, they will be charged for the ride they scheduled. The third time a ride is cancelled without advance notice, we reserve the right to stop providing transportation services to that consumer.
  Refrain from playing loud music while riding in vehicle
  Follow instructions of the driver
  Refrain from loud, vulgar or abusive language which could result in the suspension of services for the individual.
  Refrain from wearing fragranced products when riding in the vehicle
  You will be responsible for acquiring your own personal attendant when medical needs arise
  Ensure ILRC knows pick up and drop off points
  Maintain clear path for vehicle
  You will be responsible for carrying your own bags/groceries
  Update application as necessary as personal information changes
  If more than three no-shows or more than three cancellations in a month, ILRC reserves the right to suspend services
  Any incident involving the driver and any passenger will be investigated and could result in dismissal from the bus
  Reserve only one ride per day to ensure fairness to all riders
  Inform ILRC Staff of any changes in address or telephone number
  The parent(s) or guardian(s) of a child weighing less than 40 pounds shall provide an approved child seat which can be secured with a conventional seat belt. No child under 40 pounds shall be transported without an approved child seat. Children or infants are never to be held in the lap of an adult while vehicle is in motion.
  Children under the age of 5 years may ride, free of charge, with a parent or guardian's supervision and with the proper child safety seat. Children over the age of 5 may ride with a a parent or guardian's supervision and proper child safety seat but must also purchase and use the ILRC Transportation tickets to ride. Parents or guardians must provide a proper child safety seat. ILRC drivers and staff reserve the right, at any time, to refuse service to a child that is disruptive or not following the guidelines for ILRC transportation.